Summarizer

No of course it’s unrealistic for them to hold the cache indefinitely and that’s not the point. You are keeping the session data yourself so you can continue even after cache expiry. The point I‘m making is that it made me very angry that without any announcement they changed behavior to strip the old thinking even when you have it in your session file. There is absolutely no reason to not ask the user about if they want this And it’s part of a larger problem of unannounced changes it‘s just like when they introduced adaptive thinking to 4.6 a few weeks ago without notice. Also they seem to be completely unaware that some users might only use Claude code because they are used to it not stripping thinking in contrast to codex. Anyway I‘m happy that they saw it as a valid refund reason

> We tried a few different approaches to improve this UX how about acknowledging that you fucked up your own customers’ money and making a full refund for the affected period? > Educating users on X/social that is beyond me ты не Борис, ты максимум борька

> that would be >900k tokens written to cache all at once Probably that's why I hit my weekly limits 3-4 days ago, and was scheduled to reset later today. I just checked, and they are already reset. Not sure if it's already done, shouldn't there be a check somewhere to alert on if an outrageous number of tokens are getting written, then it's not right ?

Seems like it would interact very badly with the time based usage reset. If lots of people are hitting their limit and then letting the session idle until they can come back, this wouldn't be an exception. It would almost be the default behaviour.

I’d ask for a credit, for that, personally.

I asked for a credit but they said they didn’t think the credit was necessary

I think most frustrating is the system prompt issue after the postmortem from September[1]. These bugs have all of the same symptoms: undocumented model regressions at the application layer, and engineering cost optimizations that resulted in real performance regressions. I have some follow up questions to this update: - Why didn't September's "Quality evaluations in more places" catch the prompt change regression, or the cache-invalidation bug? - How is Anthropic using these satisfaction questions? My own analysis of my own Claude logs was showed strong material declines in satisfaction here, and I always answer those surveys honestly. Can you share what the data looked like and if you were using that to identify some of these issues? - There was no refund or comped tokens in September. Will there be some sort of comp to affected users? - How should subscribers of Claude Code trust that Anthropic side engineering changes that hit our usage limits are being suitably addressed? To be clear, I am not trying to attribute malice or guilt here, I am asking how Anthropic can try and boost trust here. When we look at something like the cache-invalidation there's an engineer inside of Anthropic who says "if we do this we save $X a week", and virtually every manager is going to take that vs a soft-change in a sentiment metric. - Lastly, when Anthropic changes Claude Code's prompt, how much performance against the stated Claude benchmarks are we losing? I actually think this is an important question to ask, because users subscribe to the model's published benchmark performance and are sold a different product through Claude Code (as other harnesses are not allowed). [1] https://www.anthropic.com/engineering/a-postmortem-of-three-...

This usage reset you did on April 23 will not mitigate the struggle we’ve experienced. I didn’t even notice it yesterday. I checked this morning and it came down from 25% weekly to 7%. What is this? I didn’t have problems for two months like many others (maybe my CC habits helped), but two weeks were very painful. Make a proper apology, guys. This “reset” for many users could hit the first days of the week, tell me you thought about that.

Are they also going to refund all the extra usage api $$$ people spent in the last month? Also I don’t know how “improving our Code Review tool” is going to improve things going forward, two of the major issues were intentional choices. No code review is going to tell them to stop making poor and compromising decisions.

No, they will not.

I stopped using it for nearly a month because of the performance degradation. I paid for the whole month. Wasted money.

> Today we are resetting usage limits for all subscribers. I asked for this via support, got a horrible corporate reply thread, and eventually downgraded my account. I'm using Codex now as we speak. I could not use Claude any more, I couldn't get anything done. Will they restore my account usage limits? Since I no longer have Max? Is that one week usage restored, or the entire buggy timespan?

Sure, I've cancelled my Max 20 subscription because you guys prioritize cutting your costs/increasing token efficiency over model performance. I use expensive frontier labs to get the absolute best performance, else I'd use an Open Source/Chinese one. Frontier LLMs still suck a lot, you can't afford planned degradation yet.

> As of April 23, we’re resetting usage limits for all subscribers. Wait, didn't they just reset everybody's usage last Thursday, thereby syncing everybody's windows up? (Mine should have reset at 13:00 MDT) ? So this is just the normal weekly reset? Except now my reset says it will come Saturday? This is super-confusing!

The weekly reset point is different per account. I think something to do with first sign-up date. Mine is on a Tuesday.

mine was originally on sunday, then got moved to thursday (which i disliked), and it is still on thursday. so them resetting my weekly limit on the same day it was scheduled to reset feels like a joke.

You need to send a new message once your limit is up to make the timer start rolling again. It sucks and I hate it when I had no need for Claude during the day but also forgot to use it then it shifted my reset date a day later.

oh! super helpful info. i was aware of that with the hourly ones, but never put it together with weekly. thank you.

Is it just for me that the reset cycle of usage limits has been randomly updated? I originally had the reset point at around 00:00 UTC tomorrow and it was somehow delayed to 10:00 UTC tomorrow, regardless of when I started to use Claude in this cycle. My friends also reported very random delay, as much as ~40 hours, with seemingly no other reason. Is this another bug on top of other bugs? :-S

"This isn’t the experience users should expect from Claude Code. As of April 23, we’re resetting usage limits for all subscribers."

I know that. I'm saying that the cycle reset is not what it used to (starting at the very first usage) or what it might be (retaining the cycle reset timing).

it seems to be the same cycle for everyone now, not based on first usage. I saw a reddit thread on this from someone who had multiple accounts that all had the same cycles

Who’s going to pay for the exorbitant number of tokens Claude used without delivering any meaningful outcome? I spent many sessions getting zero results, and when I posted about it on their subreddit, all I got were personal attacks from bots and fanboys. I instantly cancelled my subscription and moved to Codex. Also, it may be a coincidence, that the article was published just before the GPT 5.5 launch, and then they restored the original model while releasing a PR statement claiming it was due to bugs.

I missed the part about the refunds…

Good on Anthropic for giving an update & token refund, given the recent rumors of an inexplicable drop in quality. I applaud the transparency.

Opus 4.7 was released a week ago, at that point all limits were reset, so this was very beneficial to them because basically everyones weekly limit Was anyway about to be reset.

Whatever they did, with the max plan, my daily usage quota was consumed in less than 10 minutes. Weird, let's hope they fix the usage now.

> we refunded all affected customers Notably missing from the postmortem

wow resetting everyone's usage meter is great. i was so close to finally hitting my weekly limit for once though

I genuinely don't understand what they have been trying to achieve. All of these incremental "improvements" have ... not improved anything, and have had the opposite effect. My trust is gone. When day-to-day updates do nothing but cause hundreds of dollars in lost $$$ tokens and the response is "we ... sorta messed up but just a little bit here and there and it added up to a big mess up" bro get fuckin real.